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Frequently Asked Questions

Which size should I get for my pet?

Our tags are available in one size for both dogs and cats. The standard size tag measures 1.25 inches across in length. 

How long will it take for me to receive my tag?

Our goal is to ship your custom engraved tags within a week of purchase. Once in the mail, domestic packages generally arrive within 2-5 business days. International transit times vary by country but generally take 5-20 business days.

How durable are the tags?

We use highest quality metals and enamel and strive to provide you with both a stylish and durable pet tag. We guarantee the engraving will be legible for the life of the pet tag. However, please keep in mind our tags are not indestructible and they are not chew proof. If your pet is a tag chewer, it's recommended you move the tag to a harness or a collar reserved for special occasions. 

Do you ever have coupon discount deals?

You can also join our mailing list to keep up to date with our latest deals.

Do you have gift certificates?

Yes! Send us a request for the amount you wish to purchase and we will send you a digital gift certificate.

Do you ship internationally?

What's your Return / Exchange policy?

Since our tags are custom engraved and take a great deal of time to create, we don't accept returns for refunds. If we make a typo mistake (i.e. pet's name, phone number, address) we would be happy to exchange the tag for a replacement. Retail displays and gift cards are non-refundable. We will exchange dog accessories (unless otherwise stated on the product page) for a re-shipment fee. 

Do you offer wholesale or retail programs?

Yes, please contact us.