I usually don’t get into surveys but I had to give credit where it is due. I must say not only are their products super dope they are top quality made. My little guy can chew up a toy pretty quickly! But this one has been holding strong. I made a mistake on my address while placing my order and emailed customer care same day. I was expecting either no response or some system generated email. But to my surprise I received an immediate response advising the oversight had been corrected. I most def will be a returning customer. If you want to step up your fur baby’s swag you came to the perfect place!